Terms & Conditions

Welcome to Remypatra Hair Industries. By accessing or using our website, purchasing our products, or using our services, you agree to comply with and be bound by these Terms & Conditions.

1. General

By using this website, you confirm that:

• You are at least 18 years of age, or using the website under parental/guardian supervision.
• The information you provide is accurate, complete, and up to date.
• You will use this website only for lawful purposes.

We reserve the right to modify, update, or change these terms at any time without prior notice.

2. Products & Services

We specialize in premium grey hair extensions, toppers, and related hair solutions.

• Product images are for representation purposes only.
• Minor variations in color, texture, length, or styling may occur due to lighting, screen settings, or the natural characteristics of human hair.
• We reserve the right to discontinue or modify products without prior notice.

3. Pricing

• All prices listed on the website are in Indian Rupees (INR).
• Prices are subject to change without prior notice.
• We reserve the right to correct pricing errors if any occur.

4. Orders

When you place an order:

• You agree that all information provided is accurate.
• Orders are subject to acceptance and availability.
• We reserve the right to cancel or refuse any order due to product availability, pricing errors, suspected fraud, or incomplete customer information.

In case of cancellation after payment, the eligible refund will be processed according to our refund policy.

5. Payment

Payments are processed securely through authorized third-party payment providers.

We do not store your card or banking details on our website.

If you use gateways such as Razorpay or PayU, their payment terms may also apply.

6. Shipping & Delivery

• Delivery timelines are estimated and may vary based on location, courier services, holidays, or unforeseen circumstances.
• We are not responsible for delays caused by shipping partners.
• Customers are responsible for providing accurate shipping details.

7. Returns & Exchanges

Due to hygiene and personal care standards:

• Hair extensions, toppers, and hair accessories may not be eligible for return once opened, used, or damaged.
• Return or exchange eligibility will be governed by our Return/Refund Policy.
• Approved refunds will be processed within the applicable business timeline.

8. Product Care

Customers are responsible for proper use, storage, washing, and maintenance of purchased products.

Damage caused by improper handling, coloring, chemical treatments, or misuse will not be covered.

9. Intellectual Property

All content on this website including:

• Images
• Logos
• Product descriptions
• Branding materials
• Graphics and design

belongs to Remypatra Hair Industries and may not be copied, reproduced, or used without written permission.

10. Limitation of Liability

We shall not be liable for:

• Indirect or incidental damages
• Allergic reactions or sensitivity caused by improper usage
• Loss resulting from misuse of products
• Delays caused by third-party courier or payment services

11. User Conduct

You agree not to:

• Use the website for fraudulent activities
• Attempt unauthorized access to our systems
• Upload harmful code, viruses, or malicious content
• Misuse product reviews, forms, or customer support channels

12. Privacy

Use of this website is also governed by our Privacy Policy.

13. Governing Law

These Terms & Conditions shall be governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts in Delhi.

14. Contact Us

For any questions regarding these Terms & Conditions, contact:

Remypatra Hair Industries
Email: info@remypatrahairindustries.com
Phone: +91 XXXXXXXXXX